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user_0157c9
1st Topic

Visitor

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2 Messages

Wed, Apr 14, 2021 6:56 PM

Being charged for additional data usage while having unlimited data option plan

I got the unlimited data option in January, but have still received additional data usage charges every month since then. I contacted a representative last month about this issue who told me there would be no more data usage charges, but this months bill still has them. How can I be refunded for the data charges or the $30 unlimited data option for these past 3 months.

Question

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Updated 

1 m ago

19

1

Responses

ComcastAmir

Official Employee

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6.3K Messages

1 m ago

Oh! No! I am more than happy to assist you with getting these charges reversed user_0157c9. To get things going on your credit could you please send me a private message with your full name and street address? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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user_0157c9

Visitor

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2 Messages

I am trying to send a private message to you, but I am getting a "No results found" when searching for ComcastAmir in the Peer to peer chat window.

Like

1 m ago

0

ComcastJoeTru

Official Employee

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6.7K Messages

Apologies for any confusion, you won't find our handle names in the chat system. You want to search for Xfinity Support, and message that. Those messages come right through to our team. There we can help.

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Like

1 m ago

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