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user_85e1ca
1st Topic

Visitor

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2 Messages

Monday, September 12th, 2022 6:25 AM

Closed

Being charged for a closed account!

I have not been a xfinity customer since January of 2021 I’m still being charged for mobile services that I have since ported out to AT&T. I paid my last bill in January of 2021 and here I am years later getting a letter from collections. I am extremely upset I’ve tried to contact your support just to be told to call here or call there and nobody can help me. This is ridiculous and I need this fixed asap.

Question

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Updated 

3 years ago

254

1

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CCDanny

Recognized Contributor

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238 Messages

3 years ago

@user_85e1ca thank you for reaching out to us tonight on our great Xfinity Forums. 

I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3QBGFCv where an Xfinity Mobile expert is available 24/7?


Are those the avenues that you reached out to us? 

2

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user_85e1ca

Visitor

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2 Messages

@XfinityDannyB​ 

yes of course I have I have done over more than a few times over chat or calling the 1800 number and I always get the same answer, let me transfer you or here call 18889364968 or xfinity chat online. And nothing ever gets done. I even reached out via Twitter.

3 years ago

0

XfinityRay

Official Employee

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2.8K Messages

Thank you for letting us know that you have reached out to the various Xfinity Mobile contact points, @user_85e1ca. We want to ensure this is handled and apologize that it has not been up until this point. Please send us a direct chat message with your full name and the complete service address where you had service with us to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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3 years ago

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