Visitor
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5 Messages
Being charged for 2 gateways.
Im being charged for two gateways after they came and replaced one that was faulty. I have been double charged for two months in a row now for equipment I dont even have. They also didn't credit me anything for the time I was without internet due to their faulty equipment.
XfinityJoe
Official Employee
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1.5K Messages
11 hours ago
We would be happy to review your billing details with you after a quick account verification @user_hn1ptb
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_hn1ptb
Visitor
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5 Messages
7 hours ago
So I started a direct message conversation with someone and they asked for name and address. I gave it to them and have not gotten a response since.
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