Visitor
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1 Message
Being charged after I canceled my services
Xfinity keeps charging me after I canceled service it says from March 28th to April 17. I haven’t had the service at all since March first and I was told I wouldn’t be charged and I returned the equipment.
XfinityMarshante
Official Employee
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1.1K Messages
22 days ago
Hello @user_539oaz, thank you for taking the time to leave a post. Sorry to hear that you received a statement after requesting to disconnect your account. I can understand how frustrating that must feel, especially when you weren’t expecting another bill. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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