Visitor
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1 Message
Being charged after canceling
I canceled my services in dec paid off my remaining balance and get a email the other day about turning in my equipment to bring my bill down! Short story when I paid my bill off the guy said my account was reactivated and there was no note of a disconnect of service and now I’m being forced to pay the $466 on your guys error? I had zero usage of the service since the day I disconnected but somehow am being billed and it’s my problem and nothing can be done about it because no note was put in the system! I’m not paying for someone else mistake
XfinityDuron
Official Employee
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560 Messages
10 hours ago
I hate to hear about your issues with your account. However, I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityJeffB
Official Employee
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92 Messages
9 hours ago
Thank you for giving us the chance to help you get this resolved @user_h2cus7. I am happy we could get this worked out with you.
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!
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