Visitor
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2 Messages
Being charged $15 per month for equipment I never had
I’m being charged for equipment I never had. This occurred under the new plans. An agent promised me it would be resolved last week but nothing has happened
Visitor
•
2 Messages
I’m being charged for equipment I never had. This occurred under the new plans. An agent promised me it would be resolved last week but nothing has happened
XfinityAmira
Official Employee
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4.5K Messages
25 days ago
Hi user_khy7iw! Thanks for taking the time to visit our Xfinity Forum regarding this equipment concern. My team is here to help and would be more than happy to further assist you with this. Please send us a Direct Message so that we can look into this for you. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_khy7iw
Visitor
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2 Messages
18 days ago
I called support again and the issue was resolved
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