being billed for services i cannot receive

nanawill, Hi there! Thanks for reaching out. I can understand the concern with wanting a refund since you are not able to access Paramount Plus and Peacock on your TV. I love streaming entertainment on these apps so I can relate to the inconvenience that this has caused you. I am so sorry to learn about this experience. You've knocked on the right door for support in virtual land. We are a team of expert specialists who are dedicated to resolving access and refund concerns such as this over social media. To further assist, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.