Visitor
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1 Message
Being Billed for Service Period that is AFTER I cancelled my services
I cancelled my service effective May 16.
I received a bill (Billing Date May 22, 2026) for "Services From May 27, 2026 to Jun 26, 2026"
Why am I being billed for a time period that is well AFTER I cancelled my service.
Posting here since the assistant is asking me to wait 10 minutes on the assistant. Not worth my time, this is your mistake and I will never pay this erroneous bill.
XfinityChelseaB
Official Employee
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2.3K Messages
7 hours ago
Hello @user_tsrqrw, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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