Visitor
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1 Message
Being billed for returned equipment
I returned my XFinity modem and router years ago, but when I just cancelled them, they are sending me a bill for the "unreturned" equipment. How do I resolve this?
Visitor
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1 Message
I returned my XFinity modem and router years ago, but when I just cancelled them, they are sending me a bill for the "unreturned" equipment. How do I resolve this?
EG
Expert
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118.4K Messages
16 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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828 Messages
16 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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