Visitor
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1 Message
Being Billed for Now TV
I was given Now Tv stream for a free one year membership as I am active duty. However, on the Xfinity app I am being charged for it. I have verified my military status and received confirmation of this. I also activated my now streaming service. How long will this take for a resolution? If there is none can I give it back free of charge?
XfinityLinda
Official Employee
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2.7K Messages
12 hours ago
Thank you for meeting us here in our community about your billing concerns, @user_ygm8nv. We're happy to help.
Thank you for your service. I'm happy to hear your Military status has been confirmed. We'll gladly review the account and see how we may correct this for you. Please send a Direct Message with your name and complete service address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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