Being Billed for Now TV

I was given Now Tv stream for a free one year membership as I am active duty. However, on the Xfinity app I am being charged for it. I have verified my military status and received confirmation of this. I also activated my now streaming service. How long will this take for a resolution? If there is none can I give it back free of charge?

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XfinityLinda

Official Employee

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2.9K Messages

2 months ago

Thank you for meeting us here in our community about your billing concerns, @user_ygm8nv. We're happy to help.

Thank you for your service. I'm happy to hear your Military status has been confirmed. We'll gladly review the account and see how we may correct this for you. Please send a Direct Message with your name and complete service address.

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon.

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

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Pk8472

Visitor

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2 Messages

I am being charged for NOW on a credit card that is not part of my Xfinity account. When I call Xfinity they know nothing about it. How can I remove the $ 10. Charge every month?

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1 hour ago

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XfinityChristy

Official Employee

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3.3K Messages

Pk8472 Hi there! I understand the concern, especially when the $10 charge isn’t appearing on your regular Xfinity account. It may be associated with a NOW prepaid service or NOW WiFi Pass, which is handled separately. You can manage the subscription and turn off auto-renew through the NOW Portal. If it’s a NOW WiFi Pass, check your original confirmation or renewal email for the unsubscribe option as well.

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