Visitor
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1 Message
Being billed for a "Digital Converter"
I realized I have been getting billed for a "Digital Converter" I never ordered and never used. I believe it is for an Xfinity Flex. I called customer service and they said they removed it from my account. When I went to look at my estimated upcoming bill, the charge is still there. I have been billed over $300 over the last 24 months for this, so I requested a credit. The customer service person said they could not credit for past months, so I requested the ticket be escalated. The agent told me I would receive an email within one week from an escalation person. It has now been two weeks and nothing ever came.
I need this addressed. Please assist.
XfinityThomasA
Official Employee
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4K Messages
11 hours ago
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
- XfinityThomasA
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