Being billed after I moved and cancelled home internet

I called and cancelled over the phone and the guy assured me he would cancel my Internet. They're saying there's no record of me calling and cancelling which then he lied to me.

user_dmdxee thank you for using the Community Forums page to reach out today. I would be happy to assist you with your billing concerns. Please send us a direct message to take a closer look at your account charges.

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