2 Messages
Being billed after cancellation
Hello I got billed with autopay after cancellation and I have a 80$ upcoming charge as well.
At the Xfinity store when I was returning equipment I also stopped service due to a military orders and I was told I wouldn’t be charged anything because of that, only 10$ would be taken out of my bill but clearly that didn’t happen.
I’m not able to call in at this point and I’ve spoken with multiple people on the chat option in Xfinity and I was told I’d get a refund for it, but it clearly still hasn’t happened for a while.
XfinitySara
Official Employee
•
1.6K Messages
3 months ago
Hello, @user_09vxcu! Thank you for taking the time to visit our Xfinity Community Forum with your billing concerns. You've come to the right place for help! Our Digital Care Team is fantastic to work with because we'll always do whatever we can to review and resolve issues quickly. Seeing as we bill in advance, and it can take up to 10 days for a disconnect order to fully process and complete (even when a sooner billing stop date has been entered), you may get another bill before proration (credit) is calculated and applied. Are you still able to access your full billing statements following these steps?
1. Log in to My Account
2. Select the purple Account icon in the upper right corner
3. Select "Billing"
4. Select "Bill details"
5. Select "Statement history"
6. Click on "Statement PDF" under your current statement
7. Or click on any of the previous statements listed to view the full document(s)
If so, that's the best way to confirm your bills' cycle dates in comparison with the date you reached out to submit this request. Also, your online balance may take some time to update if the completion date that I mentioned above hasn't been reached yet. On what date did you request cancellation of the account? And what date did that payment process? If we need to take a closer look, we can, no worries :)
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