U

Visitor

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1 Message

Wed, Aug 4, 2021 1:41 AM

Being billed after canceling my services

I had called to cancel my services earlier in July, I got a conformation email about my cancellation request. Today I received a bill for $66 saying it was going to autopay at the end of the month. Please I need help on how to get this cancelled. All of my attempts to talk to a REAL person are just me being sent in a loop with their obnoxious automated system any help?

Responses

Official Employee

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197 Messages

2 m ago

Thank you for taking time out of your day to reach out to us here, @user_6b03d5! I know I'd be upset if I was being billed for service that I cancelled so I can definitely get this taken care of for you.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :). 

Official Employee

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197 Messages

2 m ago

Thank you for trusting our awesome Digital Care Team to make sure the disconnect request was set up correctly, @user_6b03d5. We would love to have you back in the Xfinity family if you need new service in the future! I hope you have a great rest of your day :).

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