2 Messages
Being Billed after Cancelation - What is this fraud
I called your agent and asked to have them cancel my service since I'm moving out of the country. The agent assured me that the service was cancelled effective Nov 23rd 2024. I was charged again for the service on Dec 2nd and I check the website to see that my service has not been canceled at all. What kind of fraud service are you all running here ? Why are you wasting my time and making to talk to your agents again and again for a simple cancellation of your service. I was a loyal customer for 5 years and this is what i get? I am being charged for a service for a home where I do not even live in. Please help and cancel my service and stop charging my and refund the fraudulent charges that were take from my bank account. Otherwise I'm going to small claims court .
Accepted Solution
XfinityAlyssaA
Official Employee
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1.9K Messages
6 months ago
Good evening @user_gbi86p and thank you for reaching out on our Community Forums, we appreciate it. I'm sorry to hear about the frustrating experience and assure you this is never how we want our customers to feel. Rest assured, you've reached the right team to help. We can get your account cancelled and apply any applicable credits to the account for the time you were charged but didn't use service. That credit can then be refunded to the last payment method used. Our team can definitely get your concerns taken care of. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
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user_gbi86p
2 Messages
6 months ago
This was handled by support. Thank you .
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