Visitor
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1 Message
Being billed after a cancellation
My bill date is on the 9th each month for service from the 13th. I called on 3/31 to cancel service at the end of cycle (4/13). I still got a bill on 4/9 for future service from 4/14-5/13. I went into a physical Xfinity store and the person confirmed that the cancellation went through. But today is 4/14. The Internet is still working and I can't turn autopay off anymore. I got a confirmation number over the phone and even talked a to real person but doesn't seem to matter. For such a big company where you have almost monopoly in certain areas, why even bother scamming people out an extra billling cycle like this?
XfinityMarshante
Official Employee
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1.1K Messages
7 hours ago
Hello @user_jr41b5, thank you for taking the time to leave a post. Sorry to hear about the experience you’ve had while trying to disconnect your services and then receiving a bill for time you didn’t use. I know how frustrating and discouraging this can feel, especially after you took the time to disconnect services in advance and even confirmed everything in person. It’s completely understandable to be confused by this. In cases like this, the bill generated on 4/9 is often created automatically before a cancellation fully finalizes in the system, even when the disconnect date is correctly scheduled for 4/13. Once the disconnection is fully completed, that statement from 4/9/26 should be adjusted and backdated to stop billing as of the requested disconnect date of 4/13/26.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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