Visitor
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1 Message
Being asked to return internet equipment I never rented
I recently switched to Fiber so I cancelled my Xfinity internet. I went to a retail outlet to cancel and thought I was all set. But I just received a message saying I had to return my equipment. I have never rented my internet equipment. I purchased my Surf Modem like 15 years ago on Amazon. This is not the first time they have tried to say I am renting equipment and I have had to show my receipt.
How can I resolve this?
TIA
XfinityRichard
Official Employee
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2.8K Messages
3 hours ago
Hi there, @user_yir8ri ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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