Visitor
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1 Message
Being asked to return a flex box I never received
I never received a flex box with my comcast service and now that I've cancelled my serice I'm being told I need to return it or else face a fee.
What can I do to remove this potential charge?
Accepted Solution
XfinityRay
Official Employee
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3.7K Messages
16 hours ago
Thanks for working with our team to get the equipment removed, @user_i7ha57! That is taken care of now, but it can take up to 72 hours for the unreturned equipment notices to stop as it has to filter through all of our systems. We appreciate you taking the time out of your day to reach out and wish you the best!
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XfinityRay
Official Employee
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3.7K Messages
17 hours ago
Hi there, @user_i7ha57! Thank you for reaching out about the Xfinity Flex box. We can further help with that. I see that you already sent over a direct message so I will continue there.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you there, but please keep that in mind for the future.
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