U

Visitor

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1 Message

Wed, Apr 14, 2021 12:11 AM

Been hung up on twice in less than 3 minutes

What is wrong with Customer service at xfinity??? I've been calling for MONTHS about a bill adjustment for a box that hasn't worked for MONTHS & nobody at Xfinity seems capable of resolving a simple issue. I was insultingly offered a credit for $1.20- yes ONE DOLLAR AND TWENTY CENTS! I was told SEVERAL times a Supervisor would call me back... no call yet. One rep hung up on me because he couldn't understand what my issue was (which the language barrier is a whole other problem) & the last rep put me in hold for 34 minutes! As much as I pay for Xfinity mobile, alarm, internet & cable- I expect better than this...

Responses

ComcastRayana

Official Employee

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185 Messages

1 m ago

Hello, @user_dd1361. Thank you for reaching out to us and being a part of our community. We never want an experience like that for our customers and I would be happy to assist you with your account. Please send me a ModMail message with your name and address by clicking this link https://comca.st/3dd3M5U.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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BruceW

Gold Problem Solver

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22.3K Messages

Your "https://comca.st/3dd3M5U" link directs the OP to log in to Reddit. Why are you directing the poster of a question in forums.xfinity.com to a log-in screen for Reddit??? Is the poster even a member of Reddit?

Visitor

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40 Messages

1 m ago

I sympathize, had that happen to me on couple of 3 way calls. Irresponsible/unprofessional Xfinity tech supervisor left the call leaving me and the other vendor with super poor impressions..  If you have to call back, try this to get past the super poorly designed phone answer system to get live agent:

1. call the xfinity 800 number. 2.  after the voice verifies your address,  the voice will ask why calling.  State  "disconnect service".  It will ask are you disconnecting to a move, say NO.  Then you will get live agent, explain to them your issue and ask them to connect you to right dept. 

(edited)

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