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user_pmj246
1st Topic

1 Message

Thursday, February 13th, 2025 4:39 PM

been 30 days since I canceled and still looking for refund to be given

canceled subsciption Jan. 13. received notidication I would be getting a refund but 30 days later still haven't gotten a credit back to my credit card.

Question

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Updated 

2 months ago

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EG

Expert

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109.9K Messages

2 months ago

The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityBenjaminM

Official Employee

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2K Messages

2 months ago

 

user_pmj246 Hello! Thank you for reaching out to us here on our Community Forum. We'll need to check your account to see if a refund is owed to you and go from there. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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