1 Message
Be "assured" you will not get your refund
I have gone through talking with xfinity agents FIVE times. A bill was erroneously posted to my account after canceling service at one location and starting at another. I spoke with an agent who "assured" me I had nothing due and nothing would be drawn out of my account. Go figure, the $50 was auto billed/withdrawn out of my account. I spoke to two online agents over the following months who assured me my refund was on the way. By the third, agent, they informed me that a check had already been sent... Of course, it had been sent to my old address where I no longer lived (hence why I canceled my service for that location). After explaining this to the agent I was again assured the money would be refunded to my bank account to avoid any issues with mailing to the wrong address again. This never happened. I again contacted an agent and requested to speak with someone on the phone who said she saw no record of me ever being issued a refund. After explaining my situation for the FIFTH time, she spoke with the finance department and assured me that I would get my refund with 3-5 business days to the account that it was drawn out of. It has now been three weeks and I have again received nothing. After 5 agents and 6+ months of waiting, I still have not received my refund and there is no way to contact the same xfinity agent so every single time I have to explain this whole story AGAIN and AGAIN and AGAIN.
XfinityJohnG
Official Employee
•
1.6K Messages
5 months ago
Thank you for reaching out to our team here @user_p0fqw7. That is certainly not the experience we would like you to have, and I will be happy to check on any billing refund issue from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_wmg3g5
1 Message
1 day ago
I am starting to find this out. I sent my Iphone for trade in after going back to an android. I received nothing which I am finding out now that is quite common event with this Assurant company. Low and behold I
contacted Xfinity regarding my trade in and they have no information on it. The agents are no help whatsoever...
I am out $ 200.00 that I spent towards my new phone and have gotten nothing. Receipt was confirmed from them of the phone and confirmation of the trade in value.
That was it. Truly frustrated. I need that money. Xfinity will be losing me as a customer if I continue to get no answers. This is a bunch of [Edited: "Language"] It amazing how you can find
no contact information on this bogus company.
What a joke... Say good bye Ixfinity.. You have lost me.
(edited)
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