Bankruptcy

I’ve filed bankruptcy and given Xfinity all the appropriate information and yet my service was suspended not once but twice. The first time I got through to someone on the phone and they turned it back on immediately, but today I was told by a representative that there was no automatic stay after filing bankruptcy anymore and that I needed to pay the bill. This is illegal. You cannot disconnect service during an automatic stay in bankruptcy in the United States. I need my service turned back on.

Responses

XfinityThomasA

Official Employee

•

2K Messages

25 days ago

Thank you for your feedback. Our team can help with all things Xfinity right here,

user_vyvy0x. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Billing

user_vyvy0x

Bankruptcy

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