Visitor
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1 Message
Bank Stealers
I don’t know about this store specifically, but Xfinity is a scam. I transferred service from one address to another in July 2024, and I had paid at my old address using one bank. Between July 2024 and December 2025, I was not billed. Xfinity randomly decided to resume billing for my old address, using the autopay account I had setup for my new address. Keep in mind these are completely separate banks and accounts, so they stole bank details from one Xfinity account to another. They refuse to refund and remedy the situation.


XfinityLinda
Official Employee
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2.9K Messages
11 hours ago
Thanks for meeting us here in our community about your billing concerns, @user_iov1o2. We're sorry to hear about your experience.
Per our Xfinity Residential Service agreement found here: https://www.xfinity.com/corporate/customers/policies/subscriberagreement#chargesandbillings:
You may dispute charges on a bill or request billing credits. You must contact us within 120 days of the date on your bill, or you waive any disputes or credits, subject to applicable law and our binding legal obligations.
Let me know if you have any questions.
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