Visitor
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1 Message
Bank autopay shows On, but support says not enrolled
My billing settings show checking-account autopay On and paperless billing On. A chat advisor says their system shows bank autopay is not enrolled. My pending 500 Mbps order shows $80/month instead of the quoted $70 with the $10 bank-autopay discount. Nothing has been submitted. Can an employee help reconcile the enrollment records and confirm the discount before I change plans?
XfinityMartyR
Official Employee
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3.9K Messages
13 days ago
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
How to: Direct messaging within the forum
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XfinitySara
Official Employee
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3.1K Messages
7 hours ago
Hey there, @user_xhx8ki! I'm so glad we were able to get you repackaged successfully and explain how proration would affect your latest statement. Feel free to respond here or over DM in the next day or two with any remaining questions. Otherwise, you're also welcome to create a new post down the road if anything else comes up, and we remain here to answer all your questions or help in any other way we can :) For now, take care!
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