Bank autopay shows On, but support says not enrolled

My billing settings show checking-account autopay On and paperless billing On. A chat advisor says their system shows bank autopay is not enrolled. My pending 500 Mbps order shows $80/month instead of the quoted $70 with the $10 bank-autopay discount. Nothing has been submitted. Can an employee help reconcile the enrollment records and confirm the discount before I change plans?

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XfinityMartyR

Official Employee

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3.8K Messages

5 hours ago

user_xhx8ki Thank you for reaching out! If you have a pending order for service, and have already added your bank account information for autopay, the discount should already be applied. We can take a closer look for you, please send us a direct message.

To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

How to: Direct messaging within the forum

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Billing

user_xhx8ki

Bank autopay shows On, but support says not enrolled

XfinityMartyR

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