U

Visitor

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3 Messages

Monday, April 7th, 2025 5:10 PM

Balance

Paid my balance through CBE collections and still have balance and getting calls

Visitor

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3 Messages

12 days ago

I paid last year my balance through CBE collections. Still getting calls and still have outstanding balance 

Note: This comment was created from a merged conversation originally titled Outstanding balance

Official Employee

 • 

1.4K Messages

12 days ago

user_dc5c4a thank you for using the Xfinity Community Forums page to reach out today.I understand that you would like to address a collection concern, and I am happy to help. Please send me a direct message with your full name and complete service address to get started.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

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