New Poster
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1 Message
Balance Transferred
Hi,
I pay bill with automatic payment every month but noticed that 'Balance Transferred From: ***' is charged in the current bill. I also noticed the account number has been changed somehow although I have not moved. I remember that I asked to correct my address sometime before because comcast had typo in my address so maybe it is related. I have not been noticed the account number change. Now I have two questions.
1. Why the Balance Transfer is charged even though I paid fully every month?
2. How can I see the previous bills after the account number change?
Responses
ComcastMorgan
Official Employee
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2.5K Messages
7 m ago
Great questions, jjj111! Thank you so much for visiting us here in the community, we appreciate you posting here for support. We want to help! In order to answer these questions, we do need to get into your account. Please send me a PM with your first and last name, we will be more than happy to assist you from there. 🙂
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
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zeyupan888
New Poster
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1 Message
3 m ago
I have the same question.
Would you please have a look at my January 20, 2021 CURRENT BILL
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mediaseth
Visitor
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1 Message
5 d ago
I have a "Balance transfer" on my bill. I called to ask about it, and the representative said I was looking at an old bill. I went back after the call to look in my app, and NO, it was not an old bill. I am getting large balance transfers even though I pay in full every month. Please help.
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