1 Message
Balance transferred from old account to new account though it is paid in old account
Hello Team,
There are transfer charges 67.74 added in the new bill, but they were paid in old account. please provide clarity on these charges.
Old account was charged for services from Nov 4 2023 - Dec 3 2023. (Billing date - Nov 1)
New account billed for the services from Nov 26 2023 - Dec 25 2023 (Billing Date - Nov 27)
EG
Expert
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110.8K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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2.1K Messages
1 year ago
@user_t8668k
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityOrlandoM
Official Employee
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2.1K Messages
1 year ago
@user_t8668k
I am glad we were able to clear up the billing concern enjoy your weekend
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