Skip to main content
user_bs1730
1st Topic

Visitor

 • 

1 Message

Thursday, July 2nd, 2026 4:45 PM

Balance transfered from account that isn't mine

I moved recently and my most recent Xfinity bill included a balance transferred from another account. However, I paid off my remaining balance at my old address two months ago. I have not been able to connect with a live agent to resolve this and I am very frustrated. The account number is [Edited: "Personal Information"]. When I was talking to a live agent a few months back to move my service to my new address, they assured me that the last time I would be billed for my old address was for my billing cycle in April. So why am I being charged an extra $40 randomly this month? I'm livid. 

Question

 • 

Updated 

17 hours ago

 • Edited

20

1

0

Oldest First
Selected Oldest First
XfinitySara

Official Employee

 • 

2.7K Messages

17 hours ago

Hey there, @user_bs1730. We can definitely take a closer look at things for you! Thanks for reaching out, you've come to a great place for help :) Could you please send our team a direct message to continue?

 

How to send us a direct message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

0

0

forum icon

New to the Community?

Start Here