Visitor
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1 Message
Balance Transfer
We moved and are now showing a balance transfer from something previous. This is inaccurate as we have paid in full always and there should be no balance to transfer over. It just showed up with no explanation.
Visitor
•
1 Message
We moved and are now showing a balance transfer from something previous. This is inaccurate as we have paid in full always and there should be no balance to transfer over. It just showed up with no explanation.
XfinityRichard
Official Employee
•
3.5K Messages
5 hours ago
I can certainly understand your concern, @user_jmg70e especially if you've always kept your account paid in full and are now seeing a balance transfer that you weren't expecting. When services are moved from one address to another, there are situations where charges, credits, prorated amounts, or final balances from the previous account may transfer to the new account. However, if the balance appears incorrect or you haven't received an explanation for it, I'd be happy to take a closer look. To protect your account information, please send us a DM with your full first and last name and service address so we can review the billing details and determine exactly where the transferred balance originated. We certainly want to make sure the charges on your account are accurate, and I'll be happy to help investigate this further. Thank you for bringing it to our attention, and I look forward to assisting you. 💙
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