1 Message
Balance Transfer
My Bill had a zero balance before I moved and switch services, now it’s a $530 balance transfers and I owed no money in the prior service account! What is this??
1 Message
My Bill had a zero balance before I moved and switch services, now it’s a $530 balance transfers and I owed no money in the prior service account! What is this??
XfinityThomasC
Official Employee
•
1.8K Messages
6 days ago
Hello, @user_u26vm9
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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