Visitor
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1 Message
Balance sent to Collections
I'm looking at my credit report and it says I have a $167 balance sent to Waypoint collections back in November 2023, However I've been a customer longer than that and my account is currently still active. Who do I talk to that can clarify how they sent a balance to collection even though I'm still a customer? how does Waypoint have my debt that i was never made aware of?
XfinityAldrik
Official Employee
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2.2K Messages
21 hours ago
Thank you for reaching out to us @Psyker008! Please send our team a direct message with your full name, full address, and the full addresses of any previous address you’ve had services with us. We can certainly take a look. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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