1 Message
Balance Forward
Why do I have a balance forward every month when I am enrolled in auto pay? My bill is not consistent and no one can figure out why I am being over charged every month. It’s not like I choosing to pay less than what is owed I’m on AUTO PAY because it’s required for the promotion I signed up for.
XfinityAldrik
Official Employee
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2.1K Messages
2 years ago
Thank you for reaching out to us on our community forums @user_0bcca5. Since this balance forward keeps occurring each month even though you are enrolled in autopay we will need to take a further look at your account.
Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
See https://comca.st/3KQF8q9 for an example.
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