Balance Forward Even Though I PAID in Full

Words do not begin to explain how frustrated I am with Xfinity. For the past three bills I have paid in full; however, a "balance" forward always seems to appear on my "next" bill. Why can you not figure this out? I feel that you are inept and are not worthy of my business!

Responses

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user_f752fc

Visitor

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2 Messages

3 years ago

The credit started when you asked me to change out my "old" modem. I received ONE modem, but I am still being charged for that service in September of 2021. Again, I am not happy with Xfinity. I will pay this bill in full - but, I am seriously thinking about leaving and going to Verizon.

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XfinitySara

Official Employee

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1.7K Messages

Hello, @user_f752fc and thank you for reaching out to the community with your billing concerns. I definitely know how important it is to ensure you're being billed correctly all while managing a budget, especially these days! So I would be happy to pull up your account and take a look at everything today.

Could you please send our team a private message with your full name and full address? We can most definitely take a further look at this issue.

To send a "Peer to Peer" (private) message:
• Click "Sign In" if necessary
• Click the "Peer to Peer chat" icon
• Click the "New Message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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3 years ago

0

Billing

user_f752fc

Balance Forward Even Though I PAID in Full

user_f752fc

XfinitySara

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