Visitor
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1 Message
Balance after canceling service
Hello, I canceled my internet service a couple of months ago and just recenlty received a new account statement with a balance of $150 USD regarding old equiptment.
I reached out to support and I was told that there was no equiptment under my account since I have been using a motorola modem since the day of my service installation. I was given a reference number that was added to the account and should have taken care of the equiptment issue but I just now received the statement again and it's still has a $150 USD balance.
I am leaving the country soon and I'd like to get some help with this issue, I've been trying to get a hold of someone from sales via phone and text but I get timed out so I am now trying the forums.
Thanks in advance.
XfinityDilary
Official Employee
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3.6K Messages
14 hours ago
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