Bait and Switch

I am extremely frustrated. I got service with a $45 locked in price in December 2025. Every single month since then I’ve been billed everything but. I have spoken to multiple agents, every single one “corrected” the issue. But 1-2 weeks before billing the correction would reverse and I would owe more than before. I’ve had my service cut off and had to pay to have it restored and then I still got a bill 4xs higher and still threatened to get my service cut off the following month. Priya is the agent I’ve gotten in contact the most. At first was helpful but eventually switched up. Ending chats on me, and yesterday she refused to give me a ticket number and didn’t tell me what she fixed. Just kept telling me to wait 4 hrs for a email explaining the issue and resolution. Fun fact, never got it. My internet is set to be cut off today unless I pay the $135 to keep it on. I paid $80 to reconnect it last month and was supposed to get that reimbursed with credit. Never happened. If my internet get cut off I’m not paying to get it reconnected. I’ve been lied to, had money stolen and disrespected. I’m ready to file a formal legal complaint with the state. This is insane!!! Ohh not to mention I was able to to troubleshoot and fix my own internet issues as well. After speaking to a tech and online support. 4 times!!!!