Visitor
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2 Messages
Bait and switch
The price I was quoted is not the price I am being billed and this is an issue that can’t seem to be properly addressed but fixed as well. My busted bill was $110 plus tax and I ended up getting (2) $200 bills for just internet and home services. The internet is $85 and the home services are $25 plus 50$ for monitoring, with a multi product discount leaving it around $130 supposedly
CCTravis
Problem Solver
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546 Messages
2 years ago
Hello, and good morning, @user_96defb. I am SUPER sorry to read of your experiences with your service agreement. Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. I will be happy to review your account, and the mandatory approval, which should be used for any price changes. We absolutely want to be up front with what each customer agrees to. To get started, and to locate the account, please send our team a direct message with your full name and full address. Thanks!
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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