bait and switch
please see messages by Jeffey chat id reference 907584566990924734 on 10/27/22 Who promised my bill would be combined and the total would be $17.87 per month for both internet and mobile as promised by Olivia when I signed up on 10/18 Jeffey was the supervisor my current bill is approximately $60 per month in two different bills for internet (approx. $35) and mobile (approx. $25).
After spending close to three hours today getting transferred from one agent to another to another, finally reached Mohak the supervisor in chat, who abruptly ended the chat without providing me an id for the chat. Asked me to call 1-888-936-4968, reached Thomas whose supervisor would not take my call and I do not know what else to do.
I am giving below the relevant chat from Olivia on 10/18, please provide me what was promised and do not do a bait and switch. - an illegal business practice.
one of the many times I reconfirmed with Olivia - you can verify this in the chat.
'Your internet bill is $30/mo and your mobile will be $17.87/mo which total will be $47.87. YOu will get $30 discount on mobile line and your bill will be $17.87/mo so ultimately the internet will be free of cost as you will get the discounts. for 24 months'