New Poster
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3 Messages
Bait and switch pricing
I switched plans yesterday based on the estimated price. Below is the screenshot I took before switching. I also received an email with that price.
I log into my account and it shows I will be billed $160 vs $143. I contacted customer service and they confirmed that I'm being billed $160 and that's the best price. They wouldn't explain why I'm being charged more than what was shown. They can't undue this change as my previous plan/price is no longer available.
My promotional discount is less than what was shown. My paperless billing discount of $10 was removed, again no explanation on why or how to have that added back (my account is still setup for auto pay via checking and paperless billing).
XfinityLinda
Official Employee
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1.8K Messages
10 months ago
We appreciate you taking the time to reach out about your bill, @EricT02. We are sorry to hear about the trouble with your bill, and can see how this would cause some frustration. We are happy to help via your Direct Message.
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EricT02
New Poster
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3 Messages
10 months ago
Xfinity customer service has agreed in chat and on the phone that they in fact provided prices as shown that aren't available and that I will be charged a higher price. At least there honest about the bait and switch pricing.
This is not the first time they have done this, so I had no real expectation that they would do anything to resolve it.
(edited)
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EG
Expert
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110.3K Messages
10 months ago
@EricT02 @XfinityLinda
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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EG
Expert
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110.3K Messages
10 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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