EricT02's profile

New Poster

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3 Messages

Monday, July 8th, 2024 10:36 PM

Closed

Bait and switch pricing

I switched plans yesterday based on the estimated price. Below is the screenshot I took before switching. I also received an email with that price.

I log into my account and it shows I will be billed $160 vs $143. I contacted customer service and they confirmed that I'm being billed $160 and that's the best price. They wouldn't explain why I'm being charged more than what was shown. They can't undue this change as my previous plan/price is no longer available.

My promotional discount is less than what was shown. My paperless billing discount of $10 was removed, again no explanation on why or how to have that added back (my account is still setup for auto pay via checking and paperless billing).

Official Employee

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1.8K Messages

10 months ago

We appreciate you taking the time to reach out about your bill, @EricT02. We are sorry to hear about the trouble with your bill, and can see how this would cause some frustration. We are happy to help via your Direct Message.

New Poster

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3 Messages

10 months ago

Xfinity customer service has agreed in chat and on the phone that they in fact provided prices as shown that aren't available and that I will be charged a higher price. At least there honest about the bait and switch pricing.

This is not the first time they have done this, so I had no real expectation that they would do anything to resolve it. 

(edited)

Expert

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110.1K Messages

10 months ago

Expert

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110.1K Messages

10 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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