3 Messages
Bait and switch on pricing
On June 30th I sent a message to lower my bill amd was offered a package at $211 and $201 with autopay. My bill has never been that amount without talking to a representative every month. The last person I talked to stated she was a supervisor and was told they will not honor the price I was quoted via chat on June 30th.
XfinityAlfonso
Official Employee
•
1.8K Messages
2 years ago
Hello @user_811ed1 thank you so much for taking the time to reach out regarding these billing concerns, and we're more than happy to help. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and we can get started anytime.
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