Bad service stop scamming my bank account

Check on my issue many tickets were raised and closed with no solution

May 08

Ticket Number:

[Edited: "Personal Information"] Abraham

May 17

New Ticket
Mark - Superior

[Edited: "Personal Information"]

NOW or Xfinity is the same company so I don’t know ant to hear about that.

My request is very simple u Need refund of duplicate payments and solve the issue.

Responses

U

UmRakan2025

Visitor

•

4 Messages

2 days ago

Since Oct. 2024 your mobile service charging twice for 1 mobile line and still doing the same although I moved it to another company. Last deduction was June. 07.

the funniest thing Now service chat system where staff had 0 customer service as they keep transferring me from one to another sake with other team in the call center.

all tickets resided by them were already closed with no resolution and of course NO refund.

last ticket issued by a Supervisor called Mark on May. 17. 2025.

New Ticket
Mark - Supervisor

[Edited: "Personal Information"]

Xfinity and NOW service are the same company so no more excuses or justifications.

I need a solution for this miss and refund.

(edited)

1

0

Hi there, @UmRakan2025 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you Xfinity Mobile concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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17 hours ago

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UmRakan2025

Bad service stop scamming my bank account

UmRakan2025

XfinityRichard

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