trietnguyen101's profile

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Fri, Nov 13, 2020 7:00 PM

Bad service = Lower bill?

I have switched from lower speed to higher speed service, but the promissed/serviced is NOT true.  I paid for 100mpb and get around 42 every month for 3 months since I switched.  However, my bill remainded $73+ with the worst connection ever.  Should I get partial refund due to partial delivery/service from Xfinity?! 

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Again

Expert

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25.8K Messages

7 m ago


@trietnguyen101 wrote:

I have switched from lower speed to higher speed service, but the promissed/serviced is NOT true.  I paid for 100mpb and get around 42 every month for 3 months since I switched.  However, my bill remainded $73+ with the worst connection ever.  Should I get partial refund due to partial delivery/service from Xfinity?! 


Are you using a router and Wifi?  Have you tested your speed connected directly to the modem?  Have you had someone out to check your cables?

 

No, you won't get a partial refund, sorry.

Again

Expert

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25.8K Messages

7 m ago


@smcon697 wrote:
Yes you should get a partial refund, as, I’m in the same Boat. I am being charged 165 dollars a month for SHOTTY service. I just have local channels, like you would get with an Attenna in which they charge me 15. Than charging me 40 for basic service? My internet shuts off sporadically at night making me use data, and in top of it, I get emails saying my speeds will slow down because I have reached a certain amount of data but I’m on UNLIMITED!!!!......COMCAST LIKES RIPPNG PEOPLE OFF JUST BECAUSE THEY KNOW YOU WILL PAY....

Are you paying extra for Unlimited Data?  Internet service comes with 1.2TB of data a month, which is what Comcast calls "unlimited" because the majority of customers would never use that much data in a month.

 

In July Comcast raised the limit from 1.0TB to 1.2TB, cut down the courtesy months from 2 to 1 month, and added new Unlimited Data plans.  You can find out about those here.

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14 Messages

7 m ago

Oh by the way..I paid for XFI pods due to the SHOTTY Service in my house, and did it get them because they test your speed going into and out of the house so basically they get the strength straight from the modem and thus is why I didn’t qualify

Frequent Visitor

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14 Messages

7 m ago

Yes you should get a partial refund, as, I’m in the same Boat. I am being charged 165 dollars a month for SHOTTY service. I just have local channels, like you would get with an Attenna in which they charge me 15. Than charging me 40 for basic service? My internet shuts off sporadically at night making me use data, and in top of it, I get emails saying my speeds will slow down because I have reached a certain amount of data but I’m on UNLIMITED!!!!......

Frequent Visitor

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14 Messages

7 m ago

Paying for Extreme for 93 and unlimited data on mobile through Xfinity so yes basically I’m getting the shaft

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14 Messages

7 m ago

Still does not take away from my point
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Expert

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25.8K Messages

7 m ago


@smcon697 wrote:
Paying for Extreme for 93 and unlimited data on mobile through Xfinity so yes basically I’m getting the shaft

Unlimited data on mobile and unlimited data on internet are two different things.

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