Bad news..

I pay $300 mo for phone, internet, and cable TV. I'm a platinum rewards customer. And all that means nothing anymore. I fell on hard times. My mother died. I lost my job. My car died. And I just grind out each day trying to get back on top. I try to do the right thing and expect the same in return. Lately, I've seen a change at xfinity and it's not good. I needed an extention on my bill because I had to buy a car. Left me beyond broke. Xfinity gave me a payment arrangement until 4/28. Today was the 20th.. Easter. I woke up to no service. They shut me off. And to add more fuel to the fire, once they turn your services off, you can't call or chat with customer service or agent until you pay past due amount. Period. I pay $300 month and I can't even speak to a live person. I'm a hostage now til I pay my past due balance. Even though I saved a copy of the chat showing my payment arrangement and the agent telling me "not to worry my services are not going to get turned off, my work from home remote job will be safe. I'm not gonna worry about getting fired now because he got me approved for the payment arrangement til 28th." I get paid the 25th. So it was a huge relief. Til today. This is the 2nd time this has happened. And why bother saving the chat if I can't show it to anyone until I pay my past due amount. Now I may lose my job over this. This the worst possible experience a customer can have. Don't make promises to clients that you can't keep. I will be looking at other options. I will happily pay more for lesser quality product, as long as the customer service is better and I can always speak to someone when needed. They will have my business. Terribly worried abiut losing my job now and bothered that this has happened a 2nd time. It's a bad pattern to repeat ..