Visitor
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4 Messages
Bad customer service
I tried to negotiate with Xfinity about the issue I had with my bill they won't listen to my concern or the issue that I was having with them and I try to explain my situation to agent and was not being unreasonable with me about the issue I had and they didn't allow me to explain my situation to them they were making multiple excuses on why they couldn't help resolve my issues or concerns they had as of right now I'm very disappointed with xfinity service at this point I was not informed that my bill was going to be increasing by the monthly charges.
XfinityAlfonso
Official Employee
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2.5K Messages
28 days ago
Hello user_eep6cw thank you so much for taking time out of your day and sharing your experience here via our Xfinity Forums. Not feeling as though you are being listened to or understood can certainly be frustrating, and we'd love to help as much as possible.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging
For future reference as well, all rate changes are detailed on your Xfinity statement in both paper mail and digital forms. Any promotion expirations are detailed at least 90 days out, and we do post any annual increases on non-promotion pricing at last 90 days from that going into effect as well.
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user_eep6cw
Visitor
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4 Messages
28 days ago
Im very disappointed with xfinity service how they up and disconnected my service after we give them two payments on two different days and they claiming that I couldn't make other payment arrangement saying that their system wouldn't allow them to do, and I was get very frustrated with xfinity service when the chat bot didn't understand why I was trying to asked if I could try to make a payment arrangement and also getting miscommunication information from xfinity when I simply made a small change to try to bring my bill down the agent from the çhatbot refused to help get my concern in the right place and when i asked to speak to supervisor about my concern and I was that their nothing a supervisor could do it wouldn't change anything and the agent name is Tejal he didn't even allow me to speak to supervisor when I asked to speak to the supervisor saying that the supervisor only gonna make things more frustrating for you it's not gonna change anything,and he still said that you still need to make other payment when the service was disconnected they turned right back on without me having to make other payment to restore service and I tried my best to get the agent to understand the my dad doesn't have the money to make other payment.
I feel like xfinity doesn't honor the customers when they are struggling or on fixed income.
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