Visitor
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3 Messages
Bad customer service
I tried to negotiate with Xfinity about the issue I had with my bill they won't listen to my concern or the issue that I was having with them and I try to explain my situation to agent and was not being unreasonable with me about the issue I had and they didn't allow me to explain my situation to them they were making multiple excuses on why they couldn't help resolve my issues or concerns they had as of right now I'm very disappointed with xfinity service at this point I was not informed that my bill was going to be increasing by the monthly charges.
XfinityAlfonso
Official Employee
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2.4K Messages
8 hours ago
Hello user_eep6cw thank you so much for taking time out of your day and sharing your experience here via our Xfinity Forums. Not feeling as though you are being listened to or understood can certainly be frustrating, and we'd love to help as much as possible.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging
For future reference as well, all rate changes are detailed on your Xfinity statement in both paper mail and digital forms. Any promotion expirations are detailed at least 90 days out, and we do post any annual increases on non-promotion pricing at last 90 days from that going into effect as well.
Understanding Your Xfinity Bill
Xfinity Billing Changes 2025 to 2026 Announcement
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