BAD CUSTOMER SERVICE

@XfinityMartyR​  The issue I'm having is I called to suspend one of my lines back in March due to the phone not being in my possession at the time and I was unable to find the phone.  I never told the representative to cancel the line.  I then saw 601.00 was taken out of my account for a phone that you all claimed I cancelled and I never did.  I was then told that someone will listen to the call and get back with me in 3-5 days that never happened.  I called back to follow up and then was told we will reverse the charge and take the amount of your phone bill out I said that was fine I had to pay my phone bill anyway.  I been looking and the payment was not applied and I called back and both representatives I talked to were rude and basically told me even if they were to listen to a call I was not able to get my money back because of the notes on the account.  So its not possible for a representative to make  mistake and you can listen to a call and as a customer I'm still not entitled to my money.  I then asked for corporate I was told they were unable to give out a number a email address or nothing and basically to go look online.  What kind of customer service is this I have never experienced this type of customer service before where you cant get the information to corporate or speak to someone higher about your issue or complaint but to go online!!!