Awful experience

I have been a customer with xfinity for 7 years,. I called several days ago and asked for a payment arrangement. Something that is not uncommon. I'm with Comcast, I was told by the rep that I was all sent after the 29 minute call and that my bill was extended out to a certain date. I said, am I fine? Will I lose service? He said, no, he even sent me the little Text that I can rate him from zero to ten and asked me if I could give him.high marks. I was completely surprised when I woke up on Saturday morning and my cable was shut off. I tried making several calls, and if anybody is been with Comcast for a while, getting through to a human being is a monumental task. But I did, and I was promised to call back. 10 hours later at 6 PM I called again, I spoke to a rep that was very nice in a four-year-old child sort of way and promised that she would make things right, she talked to the payment department for 20 odd minutes, got back to me and told me that I could cancel the payment. But they would shut my service off no help. No nothing, no loyalty. I asked to speak to a supervisor after that. It was a 25 minute, wait. Now talking to this supervisor if that's even what he was, it was akin to speaking with a semi. Intelligent sloth, this gentleman lied. Non-stop gaslit, backtracked anything that he could do at that point. I have had enough with Comcast. I have put my order in for direct.TV and is arriving next week and then I will cancel. I have to say, Comcast, stellar job in taking care of your customers. Fantastic job on loyalty. You guys are the worst Cable company on the planet and just a little hint. No one uses home phones anymore. Good riddens never again.