Autopay/Paperless Billing

yes, it was sept 30th. the same day i set up my xfinity account and wifi.

Thank you for confirming that @user_io2tct! With 9/30/24 being the date automatic payments and paperless billing was enrolled in, 11/14/24 would be the 45th day. The discount should be applied to the account automatically by 11/14/24. 

Although, the discount may not appear until the next cycle depending on when the discount is applied and when the bill generates. For example, if the bill for services from 11/1/24 to 11/30/24 were to generate on 10/20/24 and the $10.00 discount is applied on any date after the billing date such as 10/21/24 to 11/14/24, the discount won’t appear until the following bill generated on 11/20/24 for services from 12/1/24 to 12/31/24. This would happen due to the discount being applied after the bill was generated.