Autopay

I canceled my account today 9/13/25 and need to stop my autopay

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XfinityAmandaB

Official Employee

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2.6K Messages

3 hours ago

user_9waqyo Sorry to see you go, but you can still manage your automatic payments using the Xfinity app. Check out this support page to see how.

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user_9waqyo

Visitor

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4 Messages

I’ve tried but I can’t log in

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3 hours ago

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XfinityQuemekia

Official Employee

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528 Messages

@user_9waqyo Are you getting an error when trying to sign in?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 hours ago

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user_9waqyo

Visitor

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4 Messages

Yes, I am. It says “Your Xfinity ID or password is incorrect please try again”

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3 hours ago

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XfinityQuemekia

Official Employee

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528 Messages

Have you tired resetting your password?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 hours ago

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user_9waqyo

Visitor

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4 Messages

It worked but when I go to manage autopay is says it’s restricted

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3 hours ago

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Billing

user_9waqyo

Autopay

XfinityAmandaB

user_9waqyo

XfinityQuemekia

user_9waqyo

XfinityQuemekia

user_9waqyo

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