autopay

I forgot to add: How the heck did xFinity even know about the credit card they just started charging? I've never used that card to pay for anything to do with xFinity!

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

officerr1 thank you for using the Community Forums page to reach out I would be happy to assist you with your billing related concern to address the autopay issue. Please send us a direct message with your full name and complete service address to get started.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

Well, the Direct Messaging I was directed to do above didn't work; the representative quit responding. Help!

Update: Welp I finally got an "answer" through xFinity's excuse for Chat: They claim I changed my Autopay settings on 8/20/24. I most certainly did not; I wasn't even aware of how to do that; when my Autopay got set up years ago to charge my checking account, xFinity did it without my permission. After numerous attempts to stop it, I finally gave up and it's been charging that account for YEARS 'till all of a sudden now. So I asked the chat rep how the heck did they even get the number of that credit card? The rep tells me "We don't have any credit card or account numbers on our end." I say you most certainly do too; how else would you have charged that credit card?!

What a way to run a business!