Autopay

Hello, my bill is due today July 14th which is a Sunday. No payment is pending in my checking account and on the xfinity app it doesn't say anything that my payment is processing either. Is it because it is a weekend? It is the second billing cycle that autopay doesn't work although everything is set up correctly. Last cycle I had to pay manually cause the payment didn't come out of my account.

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XfinityChristy

Official Employee

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1.6K Messages

4 months ago

LindaW2307 Hello and thank you for reaching out via our Xfinity Community Forums. I understand your concern about the autopay issue and the payment not processing on time. Let's work together to resolve this promptly and make sure your payment option is set up correctly. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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LindaW2307

2 Messages

Ok just sent the message.

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4 months ago

0

XfinityChristy

Official Employee

•

1.6K Messages

Hi lINDA, it's nice to meet you! I've found your account, and to take a closer look at your account, we need to complete the customer authentication process. It's a simple step: I'll send a code to the phone number or email address on file. Once you provide the code, we can proceed. Is now a good time to send that code? If so, would you prefer it sent to your phone or email?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

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U

user_mkqyb7

1 Message

2 months ago

Same concern here. Autopay set up. Supposed to be pulled

today but since it’s a Sunday doesn’t say processing. Don’t want late fee or service interruption.

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XfinityBenjaminM

Official Employee

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1.6K Messages

user_mkqyb7 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your account and see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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Reply

2 months ago

0

Billing

LindaW2307

Autopay

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